Last Updated: 05.03.24

At CrumbleDoh, we strive to provide our customers with the finest quality Soft Gooey Cookies. However, we understand that there may be occasions where you may need to seek a refund or cancel your order. Please read our policy carefully to understand your options and obligations.

Refund Policy:

• Our refund policy lasts for 7 days from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund.
• We do not offer exchanges or returns. Only refunds are applicable.

Damaged or Incorrect Orders:

• In the event that you receive a damaged or incorrect product, please email us at info@crumbledoh.com within 7 days of receiving the item. Our dedicated team will review your request promptly.
• Once your request is reviewed and approved, we will initiate the refund process within the next 3 – 5 business days.

Order Cancellation:

• You may request a cancellation or change to your order at any time before it is shipped.
• Upon cancellation, a refund will be initiated to you. The refund can either be processed as a credit point in your account with us or returned to your original payment source.

Contact Us:

If you have any questions or concerns regarding our refund and cancellation policy, please feel free to reach out to our customer service team at info@crumblefdoh.com . We are here to assist you and ensure your satisfaction.